Privacy Policy

Last updated: September 27, 2026

This Privacy Policy explains how Orivellane collects, uses, and shares personal information when you visit our online store, place an order, contact us, or otherwise interact with our website.

For questions or privacy requests, email support@orivellane.com.

Information we collect

Depending on how you use our store, we may collect:

• Contact information, such as your name, email address, phone number, and billing or shipping address.

• Order information, including the products you purchase, order number, payment status, shipping details, tracking information, and return or refund requests.

• Payment-related information needed to process your purchase. Payments are handled through Shopify checkout and the payment methods available there. We do not ask you to send your full card number or security code by email or live chat.

• Communications you send through email, live chat, or our contact form, including information and photos you provide about an order issue.

• Website and device information, such as your IP address, browser, device, pages viewed, and interactions with the store. Some of this information is collected through cookies and similar technologies.

• Marketing preferences, such as whether you choose to subscribe to promotional messages.

We collect information directly from you when you place an order or contact us. Website technology, Shopify, payment services, and other services used to operate the store may also provide information related to your visit or order.

How we use your information

We use personal information to:

• Process payments, confirm orders, and arrange fulfillment and delivery.

• Send order confirmations, shipping updates, and other messages about your purchase.

• Answer questions and handle cancellations, delivery issues, returns, refunds, and replacements.

• Operate, maintain, secure, and improve our website and customer service.

• Detect or prevent fraud, misuse, and other unauthorized activity.

• Meet applicable legal, tax, recordkeeping, and compliance obligations.

• Send promotional messages if you have chosen to receive them. You can unsubscribe using the link in a marketing email or by contacting us.

If analytics or advertising tools are enabled on our store, information about website activity may also be used to measure store performance or advertising activity, subject to the privacy choices available to you.

When we share information

We share personal information when needed to operate the store, including with:

• Shopify and payment services that support our website, checkout, and transactions.

• Fulfillment partners and shipping carriers that need delivery information to prepare, ship, track, or resolve an issue with your order.

• Customer support and other service providers that help us operate the store.

• Analytics or advertising providers, if those tools are enabled, as described in our Cookie Policy and the privacy choices available on the website.

• Authorities or other parties when disclosure is required by law or reasonably necessary to protect the store, customers, or others.

If our business or store is transferred, relevant information may be shared as part of that transaction, subject to applicable law.

Cookies and similar technologies

Our store uses cookies and similar technologies for functions such as the cart, checkout, security, preferences, and, where enabled, analytics or advertising. Our Cookie Policy explains these uses and the choices available through your browser and any cookie controls shown on the store.

Your privacy choices and rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information, or to make other privacy requests. You may also have choices about certain uses or sharing of your information.

To make a request, email support@orivellane.com. We may need to verify your identity before responding. Some information may need to be retained to complete an order, maintain required records, resolve disputes, or comply with law.

Where available, you can also use the Your Privacy Choices link on our website to review the choices provided there. You can unsubscribe from marketing emails using the link in those messages.

Data retention and security

We keep personal information for as long as reasonably needed for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, and legal obligations. The period depends on the type of information and why it was collected.

We and the services used to operate our store take steps to protect personal information. No method of online transmission or storage can be guaranteed completely secure.

Processing in other locations

Shopify, fulfillment partners, and other service providers may process or store information in locations outside your state or country. Privacy protections in those locations may differ from those where you live.

Children’s privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, email support@orivellane.com.

Changes to this policy

We may update this Privacy Policy if our services, data practices, or legal obligations change. The updated version will be posted on this page with a new “Last updated” date.

Contact us

For questions about this policy or to make a privacy request, email support@orivellane.com.