Shipping Policy

Last updated: September 27, 2026

Orivellane ships to the 48 contiguous United States and Washington, D.C. We offer free standard shipping on eligible orders, with no minimum purchase required.

Where we ship

We currently ship to the contiguous 48 U.S. states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, Armed Forces addresses, or destinations outside the United States. An order cannot be completed if its delivery address is outside our available shipping area.

Order processing

Orders are typically prepared for shipment within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. public holidays. Processing may take longer during unusually busy periods; if we become aware of a significant delay, we will contact you.

Processing time begins when your order is placed and ends when the carrier receives the package.

Order processing and handling time

Orders are estimated to be processed and dispatched within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. public holidays.

Transit time and estimated delivery

After dispatch, standard shipping is estimated to take 4–5 business days. With handling time included, the total estimated delivery time is 5–7 business days from the date the order is placed.

These are estimates, not guaranteed delivery dates. Public holidays, severe weather, carrier disruptions, and other exceptional circumstances may cause delays. We will email tracking information when your order ships.

Shipping cost

Standard shipping to our eligible delivery area is free. Any applicable taxes are shown during checkout before you place your order.

Tracking

When your order ships, we will send a shipping confirmation to the email address used at checkout, along with tracking information when available. Tracking may take some time to display the carrier’s first scan.

If your tracking number appears incorrect, has stopped updating, or your order is more than 5 business days past its estimated delivery date, email support@orivellane.com with your order number. We will review the issue and explain the available resolution under our Return & Refund Policy.

Address accuracy

Please enter and check your complete delivery address at checkout. If you notice a mistake, email support@orivellane.com as soon as possible. We will try to update the address before shipment, but changes cannot be guaranteed once fulfillment has begun.

If a package is returned because the address entered at checkout was incorrect or incomplete, any return shipping cost charged for that shipment may be deducted from an eligible refund, as explained in our Return & Refund Policy.

Packages marked delivered

If tracking shows that your package was delivered but you cannot find it, contact us at support@orivellane.com. We will review the address and available carrier delivery information. Please also check around the delivery location and with anyone who may have accepted the package.

Contact

For shipping questions, email support@orivellane.com and include your order number.