Terms of Service

Last updated: September 27, 2026

Welcome to Orivellane. These Terms of Service explain the conditions for using our online store and purchasing products from us. Please read them together with our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Cookie Policy.

By placing an order, you agree to the terms that apply to your purchase. Nothing in these terms limits any consumer rights that cannot be limited under applicable law.

1. Our online store

Orivellane is an online store offering bags and accessories. You can browse products, review their descriptions and prices, and place an order through our website.

You agree to use the website lawfully and to provide accurate information when placing an order or contacting us. You must not interfere with the operation or security of the website.

2. Product information

We aim to present product images, descriptions, colors, sizes, options, prices, and availability accurately. The appearance of a color may vary depending on your screen settings.

Please review the product page and select the correct option before checkout. If we discover a material error in a product listing or an item becomes unavailable after you order, we will contact you about the available options. If we cannot fulfill an order for which payment has been collected, we will initiate a refund to the original payment method.

3. Prices, taxes, and payment

The product price and total amount payable are shown during checkout before you submit your order. Any applicable taxes are calculated and displayed at checkout. Standard shipping to our eligible delivery area is free.

We accept the payment methods available for your order through Shopify checkout. Our Payment Policy lists the methods currently enabled and explains how payments and approved refunds are handled.

A payment method may be declined by the card issuer or payment provider. If payment cannot be authorized, your order may not be completed.

4. Orders and order information

Please provide a valid email address and a complete, accurate shipping address. We use your order information to communicate about payment, fulfillment, tracking, and any issue affecting delivery.

An order confirmation acknowledges that your order was submitted. If we need to cancel an order because the item is unavailable, payment cannot be completed, or the order cannot be fulfilled, we will notify you using the contact information provided at checkout. If payment was collected, we will initiate a refund.

5. Shipping area and delivery

We currently ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, Armed Forces addresses, or international destinations.

Order handling and carrier transit times are estimates rather than guaranteed delivery dates. Our Shipping Policy provides the current processing and delivery estimates, tracking process, and instructions for delivery problems. Please review it before ordering.

Public holidays, severe weather, carrier disruptions, and other exceptional circumstances may affect delivery. If you have a question about a delayed order, contact support@orivellane.com with your order number.

6. Address changes and cancellations

If you need to change your shipping address or request cancellation, contact us as soon as possible and before shipment. We will try to pass the request to the fulfillment warehouse, but we cannot guarantee a change or cancellation once order processing has begun.

You are responsible for checking the shipping address you enter at checkout. Our Return & Refund Policy explains how we handle a package returned because the address provided was incorrect or incomplete.

7. Returns, item issues, and refunds

We do not accept non-defective returns or exchanges for a change of mind or personal preference.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, email support@orivellane.com within 30 days of delivery. Include your order number and clear evidence of the issue so we can review your claim.

Our Return & Refund Policy explains eligibility, when an item needs to be returned, prepaid labels for approved returns, available refunds or replacements, and refund timing. Do not send an item to the fulfillment location without return instructions from Orivellane.

8. Website content and third-party services

Product information, photographs, logos, and other material on the website may be owned by Orivellane or used with permission from the relevant rights holder. You may use the website to browse and purchase products, but you must not copy or misuse its content in a way that infringes another party’s rights.

Our store uses Shopify to provide its online shopping and checkout functions. Some website features may involve other service providers. If you follow a link to an external website, that website may have its own terms and privacy practices.

9. Privacy and security

Our Privacy Policy explains how personal information is collected, used, and shared. Our Cookie Policy explains the use of cookies and similar technologies.

Do not send your full payment card number or security code through email, live chat, or our contact form. Use the secure checkout to enter payment details.

10. Changes to these terms

We may update these terms when our store, services, or legal requirements change. The revised version will be posted here with a new “Last updated” date. For an order already placed, the terms in effect when the order was placed will apply unless a change is required by law.

11. Contact us

For questions about these terms, a product, or an order, email support@orivellane.com or use the live chat on our website.

Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET), excluding U.S. public holidays.